Universal
Credit Scheme

Visit the zoo
for just £7

We believe everyone should be able to visit their local zoo. That’s why we offer reduced-price online tickets for those on Universal Credit or other benefits.

Book Now

How it
works

We’ve made visiting Africa Alive more accessible with reduced-price tickets available online for just £7 per person.

Simply book your tickets in advance, bring proof of eligibility on the day, and enjoy a full day exploring the zoo and experiencing wildlife up close.

Please read the information below to ensure you’re fully prepared for a day at the zoo.

Your Visit

Tickets are available for up to six people per household. Make sure to book online, and don’t forget to bring proof of receipt of one of the benefits listed below.

We can’t wait to welcome you to Africa Alive and for you to experience the wonder and magic of nature up close!

Book Your
Tickets Online

You’ll need to book your reduced-price ticket online in advance, as only full-price tickets are available at the gate.

Book Now

Proof of
Eligibility

You’ll be asked to supply proof of eligibility and a named ID.

This can be a recent letter or statement showing your benefit, a screenshot from your Universal Credit app, or a bank statement showing the payment along with photo ID.

Reduced price tickets are available online for families receiving Universal Credit, Employment and Support Allowance, Personal Independence Payment, Housing Benefit, Child Tax Credit, Pension Credit, Jobseeker’s Allowance, Working Tax Credit, or Disability Living Allowance.

Booking
Confirmation

You will also need to show your booking confirmation – your confirmation email has your booking reference on it and can be shown on your phone so don’t worry if you don’t have a printer!

Any
Questions?

If you have any questions or need a little extra help, we’re here for you! Please don’t worry — just drop us a line at info@zsea.org, and we’ll get everything sorted for you as quickly as possible.

Proof of Benefits

For more information on how to obtain a proof of benefits letter, please click the button below.

More Info

useful info

Book
Tickets

Contact
the zoo

Why is this offer only for visitors receiving Universal Credit or other support?

We believe that everyone should have the chance to visit their local zoo. This special offer is designed for those on benefit schemes, making it easier to experience the wonders of wildlife even during challenging times.

Alongside our Universal Credit ticket scheme, we run a variety of offers open to all throughout the year, ensuring wildlife experiences are accessible to everyone.

Current Promotions

Who is eligible?

Reduced price tickets are available online for families receiving Universal Credit, Employment and Support Allowance, Personal Independence Payment, Housing Benefit, Child Tax Credit, Jobseeker’s Allowance, Working Tax Credit, Pension Credit, or Disability Living Allowance.

What do I need to bring to show proof of eligibility?

Please bring photo ID and one of the following: A recent letter or statement showing your benefit, a screenshot from your Universal Credit app, or a bank statement showing the payment.

Can I combine this offer with a free carer ticket?

We are pleased to offer free entry to carers. This can be combined with Universal Credit tickets. Please note that carers must be accompanying a paying guest to qualify. You will be asked to show a Blue Badge, DLA, or PIP upon entry.

Why are tickets only available online?

We limit ticket sales online to manage visitor numbers and ensure everyone has a safe and enjoyable experience. Other charities that have used similar systems have found that online ordering is preferred by customers for convenience and flexibility.

Inline Headings

Universal Credit Tickets at Banham Zoo

Affordable Wildlife Experiences for All

Banham Zoo

Norfolk

. We believe that everyone should have the chance to explore the wonders of wildlife, which is why we offer special ticket rates for visitors receiving Universal Credit or other qualifying benefits.

Our

Universal Credit ticket scheme

allows up to six people per household to enjoy a day at the zoo, giving families and individuals access to incredible animal encounters, interactive exhibits, and beautiful grounds without worrying about cost. Just bring proof of eligibility on the day, and get ready to explore!