faqs
General Admission
& Ticketing
& Ticketing
What are your opening hours?
Our opening hours are seasonal, so be sure to check the link below for information about your visit date.
Where are you located?
We are at Africa Alive, Whites Lane, Kessingland, England, NR33 7TF
What are the different ticket pricing periods?
Our ticket prices vary by season. Peak pricing applies during school holiday periods, while standard rates apply on all other dates. Check our online calendar to find the best rates.
Do you offer refunds or reschedules?
Tickets are non-refundable; however, you may be able to reschedule your visit for a small fee if you contact us in advance.
Are there any special offers or discounts?
Look out for seasonal promotions, off-peak rates, and exclusive online discounts on our website.
Accessibility
& Onsite Facilities
& Onsite Facilities
Are all areas accessible for wheelchair users?
Most of the zoo is accessible, though some areas have limited access due to natural terrain. These locations are marked on our map, and our team can suggest alternative routes if needed.
Do you offer accessible seating areas?
Yes, accessible seating is available throughout the zoo for visitors who need to rest.
Animal Encounters & Experiences
Are the keeper talk times and activities guaranteed?
While we strive for accurate scheduling, keeper talks and activities may change due to operational needs. Please check the information boards on the day of your visit.
What are the opening hours for the walkthrough habitats?
Walkthrough habitats are open during zoo hours, but timings may vary. Check the on-site boards for the most current schedule.
How long do the animal experiences last?
Our animal experiences range from 10 minutes to 45 hours, depending on the activity.
How much do the animal experiences cost?
Prices start at just £15 per person for a 10-minute experience, with variations depending on the encounter.
Do I need to book in advance for animal experiences?
While some experiences allow walk-up bookings, we highly recommend booking in advance during peak times.
What animals will I interact with during the experience?
Each experience features a specific animal. While we aim for interaction, participation depends on the animal’s willingness.
Are the animal experiences safe?
Absolutely. Our trained staff guide every experience to ensure safety and comfort for both visitors and animals.
Can I book a gift experience?
Yes, please select the gift experience option on our animal experiecne page.
Education
& School Visits
& School Visits
How much time should be allocated for a school visit?
We recommend setting aside at least four hours, especially if you include a Private Teaching Session.
How far in advance should I book a school visit?
To avoid disappointment, please book at least four weeks in advance by contacting schools@zsea.org
Which entrance should we use for educational visits?
Public, group, and education visitors should use the main entrance, accessible via the kiosks or the shop on quieter days.
Can students use their annual membership pass?
Yes, students can use their annual membership passes. Please inform us of the number when booking, and remind students to bring their cards.
Can students use a Blue Peter badge for school visits?
No, Blue Peter badges are not accepted for educational visits due to BBC terms and conditions.
Can food be pre-ordered for school visits?
Yes, you can pre-order picnic boxes and group meals by emailing schools@zsea.org at least 2 weeks before your visit.
Is there coach and minibus parking available?
Yes, a dedicated coach park is available just outside the zoo with space for up to 10 coaches.
Dining
& Onsite Services
& Onsite Services
What are your opening hours for dining?
Our opening hours vary with the seasons. Keeper's Hut is always open on weekdays, while the Shacks and The Glade are available on weekends and school holidays. For the most up-to-date information, be sure to check our What's On Today page and the information board at the front of the zoo.
Do you cater to dietary restrictions and allergies?
Yes, we offer options for various dietary needs including vegetarian, vegan, gluten-free, and nut-free. Please inform our team of any requirements.
Can I book a table in advance?
Unfortunately, we do not offer table reservations.
Is there an undercover area for packed lunches if it rains?
Yes, an undercover picnic area is available next to the outdoor play area.
Contact
& Customer Service
& Customer Service
What is the best way to contact the zoo?
You can email us at info@zsea.org or call 01953 887771 for the quickest response.
What are your customer service hours?
Our team is available during the zoo’s opening hours, and we aim to respond to emails within 48 hours.
How do I update or cancel my booking?
Please contact us via email or phone as soon as possible. A small rescheduling fee may apply.
How can I contact the zoo for media inquiries or press opportunities?
For media inquiries or press opportunities, email our media team at marketing@zsea.org
How can I provide feedback about my visit?
We welcome your feedback! Please contact our customer service team directly at info@zsea.org
Support, Volunteer
& Conservation
& Conservation
What is Africa Alive’s mission?
Our mission is to protect and preserve wildlife, inspire education, and support global conservation efforts, creating a sustainable future for animals and their habitats.
How does Africa Alive contribute to conservation?
We participate in breeding programmes for endangered species, habitat restoration projects, and various local and global conservation initiatives, while raising awareness through education.
How can I support Africa Alive?
You can support us by becoming a member, making a donation, adopting an animal, joining corporate partnerships, or volunteering your time.
How do I become a volunteer?
Visit our Volunteer page for details on available opportunities and the application process.
Can I donate items instead of money?
Yes, we occasionally accept donations of items such as animal enrichment supplies. Please contact us first to confirm our current needs.
How can I receive updates on conservation projects and initiatives?
Subscribe to our newsletter or follow us on social media to stay informed about our latest conservation efforts and impact reports.
