Accessibility
Getting
Here
Here
Accessible Parking
We offer dedicated accessible parking spaces in our main car park for visitors with valid permits. These spaces are located close to the zoo entrance to ensure a smooth and convenient start to your day. Parking at Africa Alive is free, and our friendly team is on hand if you need assistance on arrival.
Public Transport
The First Eastern Counties 99 service runs from Lowestoft to Kessingland, with just a 5-minute walk from the bus station to the zoo entrance.
The Border Bus 146 service also stops in Kessingland, travelling from Lowestoft and Norwich. From the bus stop, it’s around a 10-minute walk to the entrance.
Navigating
the Zoo
the Zoo
Flat and Accessible Pathways
The majority of pathways at Africa Alive are flat, wide, and suitable for wheelchairs, mobility scooters, and pushchairs. We’ve designed the zoo with accessibility in mind, making it easy for everyone to explore.
Wheelchair and Mobility Scooter Hire
We’re pleased to offer wheelchair and mobility scooter hire to ensure you have a comfortable visit. Wheelchairs are free of charge, and mobility scooters can be hired for a small fee. Availability is limited, so we recommend pre-booking.
Inclusive
Experiences
Experiences
Sensory-Friendly Experiences
Quieter areas around the zoo allow visitors with sensory sensitivities to take breaks and enjoy a more relaxed environment.
Changing Places Toilet
Fully equipped facilities featuring adult-sized changing benches and hoists to cater to a wide range of needs.
Makaton Zoo Trail
Designed to support visitors with autism or communication challenges, using Makaton symbols and signs to guide guests around the zoo.
Visual Story
A downloadable visual guide outlining the zoo experience, helping guests know what to expect.
Hearing Loops and Ear Defenders
Complimentary hearing loops and ear defenders are available on a first-come, first-served basis to support visitors with audio or sensory needs.
Assistance
for Visitors
for Visitors
Carers Go Free
Visitors who require the assistance of a carer can bring one carer free of charge. Simply bring the appropriate documentation with you, such as a letter from a healthcare professional or a DLA/PIP letter.
Universal Credit Scheme
We believe that everyone should be able to visit their local zoo. That's why we've made reduced-price tickets available online for those on Universal Credit or other benefit schemes, so everyone can experience the wonder of wildlife, even when times are tough.
Assistance Dogs Welcome
Registered assistance dogs are welcome at Africa Alive. For the safety of our animals and your assistance dog, we kindly ask you to contact us in advance, with at least 48 hours' notice, so we can provide you with guidance on routes and restricted areas.
